Due to the perishable nature of our products, returns are not allowed.
Refunds are handled at the discretion of our customer service department and may require additional information, including visual evidence – i.e. photographic documentation, to complete the request. Requests for refunds must be made within 30 days of the original date of purchase. If approved, your refund will be processed, and a credit will automatically be applied to your credit card, or original method of payment, within 10 business days.
Late or Missing Refunds
If you have yet to receive an approved refund, first double check your bank account and/or contact your credit card company. It may take some time before your refund is officially posted. If you’ve done this and still have not received your approved refund, please contact us at firstname.lastname@example.org for assistance.
Only items that are defective or damaged are eligible for replacement. If you need to exchange an item for the same item, send an email to email@example.com. Exchanges are subject to the same process as Refunds.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Contact us at firstname.lastname@example.org for questions related to refunds and returns.